Order Handling and Delivery Policy

Updated: August 20, 2025

1. Secure Payment Methods

3hom ensures that all payment information remains encrypted and secure throughout the transaction process, following the same high standards used in our hardware wallets.

Card Payments: We accept major credit and debit cards via PCI-DSS compliant processors, with advanced encryption and 3D Secure verification.

Cryptocurrency Payments: Pay with Bitcoin, Ethereum, or other supported cryptocurrencies. Transactions require standard blockchain confirmations, and rates are locked at purchase.

Corporate Orders: Business transactions are processed via secure wire transfers with full documentation and verification.

Note: 3hom specializes in hardware wallet technology only; we do not provide financial advice, trading, or asset management services.

2. Order Verification Process

All orders are carefully reviewed to confirm legitimacy and prevent unauthorized purchases, reflecting our commitment to security.

Security Review: Verification of shipping details, payment method checks, and additional authentication for certain orders.

Address Confirmation: Addresses are validated against geolocation data to ensure accurate delivery.

Inventory Management: Devices are stored securely, with tracking integrated into our fulfillment system.

3. Shipping and Logistics

We work with reliable carriers to deliver your 3hom wallet safely and promptly, preserving the device integrity from warehouse to doorstep.

Domestic Shipping: U.S. shipments include tracked delivery with signature confirmation and tamper-evident packaging.

International Shipping: Global shipments include:

• Complete customs documentation
• Package tracking with real-time updates
• Compliance with international shipping regulations

High-Value Orders: Additional protective packaging and priority tracking for larger shipments.

4. Estimated Delivery Times

We aim to deliver your hardware wallet efficiently while ensuring secure handling throughout the shipping process.

U.S. Deliveries: • 1-2 business days: Order processing and secure packaging
• 2-5 business days: Carrier transit
• Signature required upon delivery

International Deliveries: • 2-3 business days: Export and customs preparation
• 5-10 business days: Transit and customs clearance
• 10-15 business days: Final delivery

Possible Delays: Deliveries may be affected by:

• Customs inspections
• Carrier scheduling changes
• Weather or unforeseen logistics issues

5. Tracking Your Shipment

Track your order at every stage with our comprehensive system for full visibility and peace of mind.

Tracking Features:

• Unique tracking numbers
• Real-time delivery updates
• Estimated arrival dates

Access Points:

• Order confirmation email
• 3hom account dashboard
• Carrier tracking website

6. Compliance with Regulations

All shipments adhere to international trade and security regulations for smooth cross-border delivery.

Standards:

• Export control compliance
• Accurate customs documentation
• Correct product classification

Customs Handling:

• Detailed commercial invoices
• Transparent duties and tax calculations

7. Packaging Guidelines

Our packaging is designed to protect your wallet during transit while maintaining discretion and security.

Security Measures:

• Protective packaging materials
• Tamper-evident seals
• Discreet outer packaging
• Anti-static protection for electronics

8. Customer Control Over Delivery

We provide options and information to keep you in control of your order throughout shipping.

Delivery Options:

• Signature requirements
• Custom delivery instructions
• Flexible rescheduling choices

Receiving Your Wallet:

• Check packaging for tampering
• Confirm device authenticity
• Secure recovery phrases immediately

Operations Center

Shipping Headquarters:
3hom Security Distribution Center
120 Berkeley Dr, Hamilton, OH 45013

Customer Support:
Email: buy@3hom.com
Response Time: Within 24 hours for shipping questions